If you are unsatisfied with your current order then you can return it back to us in the condition policy. OAKLICLOTHING offers refunds on all full price items. Items that are on sale you will be refunded via e-credit to use on our online store.
You have up to 14 days when order is dispatched to return your order. If you wish to return your order after the 14 days of dispatch then we can't give you a refund.
Items must be returned to us in the way we sent them out to you. All labels and tags must still be attached, with no make up stains, marks, pulls or rips of garments.
- We reserve the rights to refuse your refund or exchange if the items are not sent back to us in their original condition. In such a case we will organise to reship the goods back to the given shipping address.
- You will be refunded based on the cost of the product (we do not refund your shipping charge).
- We cannot accept underwear or socks for hygiene reasons - no exceptions
- Any faults or quality issues must be logged to email@example.com within 10 days of dispatching your order. Any complaints after this time will not qualify.
PLEASE NOTE* NO refunds via any PayPal payments
Simply email firstname.lastname@example.org with the following information:
- Order Number
- Reason for return
This will notify our Returns team who will check the information regarding your return and confirm if this can be accepted or rejected. If your order is accepted for a refund or e-credit then we will give you the return address and go from there.
Any issues regarding our return policy then please contact: Customerservice@oakliclothing.com